Intuit · QuickBooks Live
Platform · Ecosystem Design · AI + Human UX
Embedding Expert Services into QBO’s AI + Human Platform
Defining how expert support could become part of the core product experience as QuickBooks evolved into an AI + human platform.
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Intuit · QuickBooks Live
0→1 · Ambiguous Problem Space · Service Design
Expanding Expert Services into New Domains
A new expert-led service designed to help SMB customers navigate complex business decisions — and extend QuickBooks support earlier in their journey.
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LytxIoT · Complex Workflows · Design Systems
Fleet Safety Platform
Improving core workflows across a complex fleet platform from driver tasks in the field to dashboard and navigation systems used across daily operations.
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Naked & ThrivingE-Commerce · Responsive Design
Skincare E-Commerce Experience
Restructuring a fragmented subscription experience into a clearer self-serve flow for the customer tasks that mattered most.
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